Contact
For help with PaperSafe: Photo Backup, or to report a problem, email efromfb@gmail.com. Please include your iPhone model, your iOS version and what you see in the app’s Backup Status screen.
Frequently asked questions
Where are my backups?
In the Telegram chat you chose when you signed in: Saved Messages, or a private channel or group you can post in. You can see the current chat in Settings, under Telegram, “Back Up To”.
If I delete a photo on my iPhone, is the backup deleted too?
No. Deleting on your iPhone never deletes from Telegram. The item stays in the app as a cloud item, and you can view it or save it back to your iPhone.
How do I delete a backup?
Delete the photo from your iPhone first, then delete its messages in Telegram. If the photo is still on your iPhone and Backup is on, PaperSafe uploads it again.
Why isn’t everything backed up yet?
Open Backup Status from the gallery. It shows what is uploading, what is waiting and why, for example waiting for Wi-Fi, a full iPhone, or a pause asked for by Telegram. Items in your Hidden album are never backed up.
Does PaperSafe use cellular data?
Backups wait for Wi-Fi by default. To back up over cellular data too, turn on Use Cellular Data in Settings, under Backup. An upload already under way can finish over cellular data, and viewing or saving items uses whatever connection you are on.
Does PaperSafe back up when the app is closed?
Yes, when iOS allows it. iOS decides when background runs happen; longer runs happen while your iPhone is charging. Make sure Background App Refresh is on for PaperSafe in iPhone Settings.
Can I move my backups to another chat?
Yes. In Settings, open Telegram, then “Back Up To”, and choose another chat. PaperSafe copies your backups to the new chat. The old copies stay in the previous chat until you delete them in Telegram.
Is PaperSafe made by Telegram?
No. PaperSafe is an independent app that uses Telegram’s official client library.
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